Careers at Cre8 IT

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At the heart of what makes us great are our people. We value honesty and integrity in everything we do, fostering a working environment that people want to be a part of.
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Our culture

It’s all about our people

As our dynamic team continues to grow organically, we welcome you to get in touch by sending in your CV, or by applying to any of the open vacancies below.

Integrity

We operate with honesty, transparency and ethical business practices.

Diversity & inclusion

We build an inclusive workplace where every voice is valued.

Adaptability

We embrace change and move with agility to serve our clients’ needs.

Teamwork

We collaborate, inside Cre8 IT and with our clients, toward shared objectives.
Open roles

Who we are looking for

Select a role to read the details, then apply below.
Junior Finance Executive

We are looking for a Junior Finance Executive who will be responsible for assisting with a variety of financial and accounting tasks. This includes accounts payable, accounts receivable, general ledger accounting, and reporting. The ideal candidate will have strong analytical and problem-solving skills, as well as experience with accounting software like QuickBooks and/or financial reporting systems.

What you will be doing

  • Process accounts payable and receivable transactions
  • Reconcile bank accounts and other financial statements
  • Prepare and analyse financial reports
  • Assist with budgeting and forecasting
  • Support the Finance Manager with special projects and initiatives
  • Provide procedural documentation and relevant reports for process standardisation and proper work handover
  • Comply with company policies and procedures to maintain the quality and integrity of the Cre8 IT brand, values and services
  • May undertake other tasks and duties as necessary and required

What you will have

  • Experience with accounting software and financial reporting systems like QuickBooks
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Basic knowledge of financial regulations and compliance
  • Experience with financial modelling and analysis
  • Bachelor’s degree in Accounting or a related field
  • 1–2 years of experience in an accounting role

Apply for this role

L1 IT Helpdesk Support Technician

The IT Helpdesk Support Technician is responsible for providing technical assistance and support related to computer systems, hardware or software. The ideal candidate should have strong technical skills and experience in troubleshooting and resolving a wide range of IT issues. They should be able to communicate effectively with both technical and non-technical users to provide clear and concise solutions.

What you will be doing

  • Provide first-line technical support to clients via the ticketing system, phone, email and remote access
  • Troubleshoot and resolve a wide range of IT issues, including hardware and software problems, network connectivity issues and security concerns
  • Document and track all support tickets
  • Escalate complex issues promptly following the set escalation process
  • Provide training and support to end-users and other helpdesk technicians
  • Report activities to the IT manager and coordinate with relevant teams to provide support for systems and applications, and implementation of projects
  • Stay up to date on the latest IT technologies and trends
  • Provide procedural documentation and relevant reports for process standardisation and proper work handover
  • Comply with company policies and procedures to maintain the quality and integrity of the Cre8 IT brand, values and services
  • May take up client site duties, and weekend and/or holiday shift work
  • May undertake other tasks and duties as necessary and required

What you will have

  • Experience in the installation, configuration and administration of Windows OS, macOS and applications, computer hardware and peripherals
  • Knowledge of computer network components: routers, switches, firewalls, access points, cabling, etc.
  • Basic knowledge of Active Directory, Microsoft 365 and SharePoint management
  • Knowledge of servers, SANs, volumes and shares
  • Knowledge of domain and hosting services
  • Knowledge of VPN, and remote support tools and technologies
  • Knowledge of ITIL best practices
  • Familiarity with backup and disaster recovery tools, solutions and processes
  • Familiarity with PBX and CCTV systems
  • Good problem-solving and the ability to work autonomously
  • A team-orientated attitude with great communication and interpersonal skills
  • A customer-focused attitude and commitment to providing excellent service
  • Bachelor’s degree in Information Technology and/or a relevant field
  • IT certification an advantage
  • 1–2 years of experience in an IT helpdesk or technical support role

Apply for this role

L2 IT Technical Support Engineer

We are looking for a Level 2 IT Technical Support Engineer who has a strong understanding of IT infrastructure and systems, as well as experience in providing technical support to clients in a variety of industries. This role will give you responsibility for first and second line support, troubleshooting and resolving IT issues, whilst also providing technical guidance and advice.

What you will be doing

  • Provide first-line and second-line technical support to clients
  • Troubleshoot and resolve IT issues, including hardware, software, network and security issues
  • Install and configure computer hardware, software and systems
  • Take ownership, monitor and maintain IT systems and networks
  • Document and track all support tickets
  • Escalate complex issues promptly following the set escalation process
  • Provide training and support to end-users and other helpdesk technicians
  • Report activities to the IT manager and coordinate with relevant teams to provide support for systems and applications, and implementation of projects
  • Stay up to date on the latest IT technologies and trends
  • Provide procedural documentation and relevant reports for process standardisation and proper work handover
  • Comply with company policies and procedures to maintain the quality and integrity of the Cre8 IT brand, values and services
  • May take up client site duties, and weekend and/or holiday shift work
  • May undertake other tasks and duties as necessary and required

What you will have

  • Strong understanding of IT infrastructure and systems, including Windows, Linux and macOS operating systems and applications, computer hardware and peripherals
  • Experience in installation and configuration of computer network components: routers, switches, firewalls, access points, cabling, etc.
  • Working knowledge of Active Directory, Microsoft 365 and SharePoint management
  • Ample experience with servers, SANs, volumes and shares
  • Experience with VPN, and remote support tools and technologies
  • Experience with domain and hosting services
  • Experience with backup and disaster recovery tools, solutions and processes
  • Working knowledge of PBX and CCTV systems
  • Knowledge of cloud computing platforms such as AWS, Azure or Google Cloud Platform
  • Knowledge of IT security solutions and technologies
  • Experience with IT service management (ITSM) tools and processes
  • Excellent problem-solving and decision-making skills, and the ability to work autonomously
  • Strong communication and interpersonal skills
  • A customer-focused attitude and commitment to providing excellent service
  • The ability to work independently and as part of a team
  • Bachelor’s degree in Information Technology and/or a relevant field
  • IT certification a must
  • 3–5 years in an IT helpdesk or technical support role

Apply for this role

L3 IT Systems and Infrastructure Engineer

We are looking for an IT Systems and Infrastructure Engineer to join our team. As the IT Systems and Infrastructure Engineer, you will be responsible for the design, implementation and support of IT systems and infrastructure for our managed services customers.

What you will be doing

  • Act as the primary escalation point for all system and infrastructure issues, delivering resolution within SLA response and resolution times
  • Design, implement and support a wide range of IT systems and infrastructure technologies, including
    • Servers
    • Networks
    • Storage
    • Virtualisation
    • Cloud computing
    • Security
  • Maintain and support existing IT systems and infrastructure, including
    • Installing and configuring updates and patches
    • Troubleshooting and resolving issues
    • Performing regular maintenance tasks
  • Monitor and troubleshoot IT systems and infrastructure issues, including
    • Identifying and resolving performance issues
    • Investigating and resolving security incidents
    • Providing support to customers during outages and other incidents
  • Perform capacity planning and performance tuning to ensure that IT systems and infrastructure are meeting the needs of the business
  • Implement security best practices to protect IT systems and infrastructure from cyberattacks
  • Work with customers to understand their business needs and develop IT solutions to meet those needs
  • Take ownership, monitor and maintain IT systems and networks
  • Document and track all support tickets
  • Escalate complex issues promptly following the set escalation process
  • Provide training and support to other technicians and engineers
  • Report activities to the IT manager and coordinate with relevant teams to provide support for systems and applications, and implementation of projects
  • Stay up to date on the latest IT technologies and trends
  • Provide procedural documentation and relevant reports for process standardisation and proper work handover
  • Comply with company policies and procedures to maintain the quality and integrity of the Cre8 IT brand, values and services
  • May take up client site duties, and weekend and/or holiday shift work
  • May undertake other tasks and duties as necessary and required

What you will have

  • Comprehensive experience with various IT infrastructure and systems, including Windows, Linux and macOS operating systems and applications, computer hardware and peripherals
  • Extensive knowledge of the installation and configuration of computer network components: routers, switches, firewalls, access points, cabling, etc.
  • Extensive knowledge of computer network design, security, virtualisation and automation
  • Extensive knowledge of Active Directory, Microsoft 365 and SharePoint administration
  • Experience with cloud computing platforms such as AWS, Azure or Google Cloud Platform
  • Experience in deploying and managing servers, SANs, volumes and shares
  • Extensive knowledge of VPN, and remote support tools and technologies
  • Knowledge of domain and hosting services
  • Expertise with backup and disaster recovery tools, solutions and processes
  • Experience with PBX and CCTV systems
  • Knowledge of IT security best practices, solutions and technologies
  • Expertise in monitoring and troubleshooting IT systems and network infrastructure issues
  • Experience with IT service management (ITSM) tools and processes
  • Excellent problem-solving and decision-making skills, and the ability to work autonomously
  • Strong communication and interpersonal skills
  • A customer-focused attitude and commitment to providing excellent service
  • The ability to work independently and as part of a team
  • Bachelor’s degree in Information Technology and/or a relevant field
  • IT certification that validates the skills required to manage and optimise computer networks
  • IT certification that validates the skills required to manage and support cloud solution areas
  • 5 years in an IT systems and network administration role

Apply for this role

Business Development ManagerDubai, UAE · Full-time, hybrid

This is a full-time hybrid role as a Business Development Manager at Cre8 IT. The Business Development Manager will be responsible for day-to-day tasks related to driving business growth and developing relationships with clients. These include identifying new business opportunities, conducting market research, creating and delivering sales presentations, negotiating contracts, and collaborating with cross-functional teams. The role is primarily located in Dubai, with flexibility for remote work.

Qualifications

  • Must have sold IT services before and have a pre-existing sales network within the UAE
  • Sales and business development skills
  • Experience in identifying and pursuing new business opportunities
  • Strong communication and presentation skills
  • The ability to negotiate and close deals
  • Proficiency in market research and analysis
  • Excellent interpersonal and relationship-building skills
  • Self-motivated and goal-oriented
  • Experience in the technology industry is a plus
  • Bachelor’s degree in Business, Marketing or a related field

Apply for this role

Don’t see the right role? We’re always interested in hearing from talented people. Send your CV to hireme@cre8it.ae or use the form below and choose “General application”.
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