Managed IT and cyber security for regulated firms in Dubai & Abu Dhabi
Managed IT and cyber security for regulated firms in Dubai & Abu Dhabi
Cre8 IT (Create IT) runs IT for Dubai and UAE businesses that would rather not build an in-house team: helpdesk, devices, Microsoft 365, security and projects, delivered by our own engineers for a fixed monthly fee.
One in-house IT person brings a salary, visa and benefits, covers one set of skills and is unavailable on leave or when sick. Outsourcing gives you a team with helpdesk, network, security and Microsoft 365 skills, and cover all year.
You can outsource all of your IT to us, or keep your IT person and use us for helpdesk overflow, security, projects and holiday cover.
Choose fully outsourced IT, or co-managed support alongside your own IT staff.
We become your IT department: support for your people, care of devices and systems, security and planning.
Keep your in-house IT person and add our helpdesk, specialist skills and cover for holidays and sickness.
Help by phone, email and remote session, with engineers on site in Dubai and Abu Dhabi when needed.
Patching, endpoint protection, monitoring and tested backups, run as part of the service.
Accounts, licences, email, Teams and SharePoint managed and secured for you.
Office moves, upgrades and new systems, planned and delivered by the same team that supports you.
Every outsourcing agreement includes our standard response times:
Service levels can be tailored to your requirements. Faster response times are available at additional cost.
We review your systems, users and current provider, and agree what you want us to take on.
We document everything, take over access from your previous provider and fix urgent issues first.
Your team gets one number and one email for help, backed by engineers who know your systems.
Regular reviews keep your IT secure, up to date and in line with your plans.
We have supported businesses since 2012 from our office in Jumeirah Lake Towers, with engineers in the UAE, KSA and the UK. You deal with one team that knows your systems, not a call centre.
Everything is documented and admin access stays with your business, so you are never locked in to one supplier.
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IT outsourcing means an external provider runs some or all of your IT for an agreed fee: support for your people, devices, Microsoft 365, security, backup and planning.
Most firms pay a fixed monthly fee based on the number of users and devices and the level of cover. We give you a written estimate after a free review.
Yes. Many clients use co-managed IT, where we add helpdesk capacity, specialist skills and holiday cover alongside their own staff.
P1 emergencies within 2 hours, 24/7. P2 non-critical outages within 4 business hours, and P3 non-urgent issues within 6 business hours (9am to 6pm, Monday to Friday). Faster response times can be agreed at additional cost.
We plan the handover with you, collect passwords, documentation and admin access, and can run both services side by side for a short period so nothing is missed.
Yes, with the right contract and oversight. Regulators expect you to manage outsourcing risk, and our guide to IT vendor and outsourcing management explains what to put in place.
Tell us about your office, how many people and devices you have and what you’d like to outsource, and we will come back with a recommendation and a free estimate.