Managed IT and cyber security for regulated firms in Dubai & Abu Dhabi
Managed IT and cyber security for regulated firms in Dubai & Abu Dhabi
An IT AMC from Cre8 IT (Create IT) looks after your helpdesk, devices, network, servers, Microsoft 365 and cyber security for a fixed monthly rate, with 24/7 emergency support and engineers based in Dubai.
An IT annual maintenance contract (AMC) is an agreement with an IT company to look after your systems for a fixed fee, instead of paying for each call-out. Our flexible AMCs come with 24/7 emergency support at a fixed monthly rate tailored to your requirements, frequency and budget.
Our engineers take proactive responsibility for your network, hardware and software, connected devices, virus removal, backups and recovery, and contingency planning. If something does go wrong, a qualified technician resolves it in person or remotely through our helpdesk phone line and ticketing system.
Every AMC is tailored to your firm. These are the areas our contracts usually cover.
Reach us by phone or through our ticketing system. Every request and incident is logged, tracked and reported through our ITSM service desk.
We watch and maintain your systems and apply updates, so problems are fixed before they slow your team down.
Laptops, desktops, network, servers and connected devices, kept updated and working as one set-up.
User accounts, Teams, SharePoint and licences, managed by a certified Microsoft Partner.
EDR and antivirus, endpoint security posture management, identity threat detection and response, a SIEM and security awareness training for your staff.
Scheduled and monitored backups, on premise or in the cloud, and a plan to get back to work if something goes wrong.
Many of the IT problems firms face today start as security problems: a phishing email, a stolen password or an unpatched laptop. Our AMCs can include a full managed security stack, run by the same team that runs your IT.
For firms regulated in the DIFC and ADGM, the same service produces the records a regulator or auditor asks for. See how we support DIFC firms and ADGM firms.
We review your current IT, devices and security, and agree what your AMC should cover.
We document your set-up, fix anything urgent and put our monitoring and security tools in place.
A remote helpdesk for everyday issues, with scheduled on-site visits or a dedicated on-site engineer if you need one.
Regular reviews of tickets, risks and upcoming changes, so your IT keeps up as your firm grows.
We have supported businesses since 2012 from our office in Jumeirah Lake Towers, with engineers in the UAE, KSA and the UK.
For an ADGM-based advisory and investment firm, we set up the office from the server and network to laptops, IP phones and access control, and we now run its IT end to end, including a full managed cyber security stack and service desk. We also provide ongoing IT support for hospitality and retail businesses.
An IT annual maintenance contract is an agreement with an IT company to support and maintain your IT for a fixed fee over the year, instead of paying per call-out. A Cre8 IT AMC covers your helpdesk, devices, network, servers and Microsoft 365, and can include managed cyber security.
It depends on the number of users, devices and sites, how much on-site time you need and whether managed cyber security is included. We charge a fixed monthly rate tailored to your requirements, so tell us about your firm and we will send you a free estimate.
Yes. Our Dubai office is in Jumeirah Lake Towers. Depending on your AMC, you get remote helpdesk support, scheduled on-site visits for the duration you choose, or a full-time engineer embedded in your team.
Yes. Our AMCs come with 24/7 emergency support, so you can reach us when something breaks outside office hours.
Yes. We can include endpoint detection and response (EDR) and antivirus, endpoint security posture management, identity threat detection and response, a SIEM and cyber security awareness training, run by the same team that supports your IT.
Yes. We support DFSA- and FSRA-regulated firms, and our service produces the registers, reports and records that regulators and auditors ask for.
Tell us how many people and devices you have and how you work, and we will propose an AMC that fits.