What does IT support from Cre8 IT include?
A helpdesk phone line and ticketing system, proactive monitoring of your network and devices, patching, antivirus, and scheduled backups with tested recovery. You also get on-site visits as often as you need and 24/7 emergency support. We can manage Microsoft 365, cyber security and IT projects under the same contract.
How much does IT support cost in Dubai?
As a guide, AED 250–500 per user per month for essential support, AED 500–900 with Microsoft 365 administration and stronger cyber security tools, and AED 950–1,500 for enterprise service with 24/7 SOC as a Service. Hardware, licences and projects are usually quoted separately. See our
managed IT pricing guide.
How quickly do you respond?
Emergencies (P1) within 2 hours, 24/7. Non-critical outages (P2) within 4 business hours, and non-urgent issues (P3) within 6 business hours, 9am to 6pm, Monday to Friday. Faster response times can be agreed.
Do you provide on-site IT support in Dubai?
Yes. Our Dubai office is in Jumeirah Lake Towers, and our engineers cover DIFC, Business Bay, JLT, Downtown Dubai and the rest of Dubai. You can have remote helpdesk support, scheduled on-site visits, or a full-time engineer embedded in your team.
How long does it take to switch to Cre8 IT?
Usually 1–2 weeks. We take over access and documentation from your current provider, check your backups and security, then agree a start date with no gap in support.
Do you support regulated firms in the DIFC and ADGM?
