Case study · Financial services

IT for financial services

Delivering IT support to financial services and regulated businesses, helping your team to grow.
The client

A strategic advisory and investment firm

Based in the ADGM, needing IT that could start small and grow fast.
What we delivered

Start small and grow fast

Our client needed an IT company to help them get set up, and an IT partner who could adapt as they grew. We set up their ADGM office from the server and network to laptops, IP phones and access control, and we now run their IT end to end as their full-time IT team, including a complete managed cyber security stack.

How we did it

The steps

Step 01

Cross-country migration

Migrate Microsoft 365 from another country to the UAE, taking regulatory requirements into account and ensuring compliance.
Step 02

Procurement

Source and order all IT hardware and software.
Step 03

Identity and device security

Create Azure Active Directory and Microsoft Intune for endpoints, with SharePoint, BitLocker, multi-factor authentication, re-authentication and other security features.
Step 04

Network set-up

Set up the office network, server, laptops and IP phones so that everything runs smoothly and end users can work efficiently and securely.

Step 05

Conference room

Set up the conference room with hardware and a booking solution.
Step 06

Access control

Install and configure access control with face recognition.
Step 07

Documentation

Update documentation covering configurations, changes and troubleshooting procedures, and maintain an inventory of hardware and software assets.
Step 08

Training and education

Educate non-IT users on operating system updates, new Microsoft application features, and IT and cyber security best practices.
Step 09

Managed cyber security

Run a full managed security stack: endpoint detection and response (EDR) and antivirus on every device, endpoint security posture management (ESPM), identity threat detection and response (ITDR), a SIEM that collects and analyses security logs, and cyber security awareness training (CSAT) for every member of staff.

Step 10

Service desk (ITSM)

Log, track and report every request and incident through our ITSM service desk, so the firm has a clear record of how its IT is supported and changed.

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