On-demand and subscription IT support • 24/7 service desk
24/7 Helpdesk IT Support that keeps your business moving
Dedicated UAE-based engineers handling incidents, requests and changes across devices, users and networks, on site or remote, with clear SLAs and proactive maintenance.
24/7 Service Desk
Phone, email and portal
On-site & Remote
Rapid dispatch and remote fix
M365 & Workspace
Users, licences and security
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Included
What you will get
Clear SLAs, proactive care and friendly engineers focused on resolving issues quickly.
24/7 Service Desk
Always-on support
Phone, email and portal access with triage, assignment and escalation 24/7.
On-site Dispatch
Hands-on when needed
Rapid on-site visits for hardware, cabling, Wi-Fi, printers and office moves.
Remote Troubleshooting
Fix without delay
Secure remote access for software, drivers, connectivity and configuration.
User & License Admin
M365 and Workspace
User provisioning, email, OneDrive and Drive, groups, security baselines and backups.
Endpoint & Network
Devices and connectivity
AV and EDR, patching, device compliance, switches, Wi-Fi, VPN and Internet.
Reporting & Reviews
Visibility and improvements
Monthly ticket stats, SLA performance and a roadmap for continuous improvement.
Services
Helpdesk & managed IT services
Choose a subscription or on-demand support, and scale up for projects and office moves.
24/7 Service Desk
Incident, request and change management with defined SLAs.
On-site Support
Dispatch engineers for hardware, cabling, Wi-Fi and POS and printers.
Remote Support
Secure remote troubleshooting for devices, apps and connectivity.
Microsoft 365 & Google Workspace
Admin, licensing, migrations, backups and security baselines.
Endpoint Management
AV and EDR, patching, device compliance and inventory.
Network Support
Switches, Wi-Fi, firewalls, VPN and Internet providers.
Projects & Office Moves
Planning, cabling, fit-out coordination and go-live support.
Backup & DR
Cloud and on-prem backups, restore testing and DR runbooks.
Why Cre8 IT
Certified, experienced and on call
24/7
Service desk and incident response
Since 2012
Dubai-born, now serving the region and the UK
3
Regions served (UAE, KSA and the UK)
Cre8 IT is certified to ISO 27001:2022 and ISO 9001 and is a certified Microsoft Partner.
Contact
Get support now
Prefer to talk first? Call or email us and an engineer will get back to you.
Office
Office 4103–4106, BB1 Mazaya Business Avenue, JLT, Dubai